Privacy Policy
This notice explains how Soundhaven Lab processes information when you browse audio libraries, purchase a license, download files, or request support.
Information in the signal
We may collect name, email, billing region, order and license records, support messages, cookie choices, and technical data including browser, device, IP address, timestamps, and security events. We do not access your microphone, DAW projects, or local media library.
What it is used for
Data is used to process orders, deliver large archives, maintain proof of license, answer support, prevent abuse, satisfy accounting rules, and improve store and preview performance. Optional marketing is handled only where permitted.
Processors
Payment, hosting, email, file-delivery, analytics, and security providers process limited data for defined services. Payment credentials are controlled by the payment provider, and we do not retain complete card numbers. Personal data is not sold.
Audio previews
Aggregate preview events may show that a sample was started or failed, but they are not used to inspect your production sessions. Embedded media providers may process separate technical data as explained in our Cookie Policy.
Retention and rights
Order records remain for legal and license purposes; support and security records are limited to a reasonable period. Depending on applicable law, you may request access, correction, deletion, restriction, objection, or portability through [email protected].
Security and changes
We use encrypted transport and access controls appropriate to the service. Internet storage cannot be guaranteed absolutely secure. Policy revisions will be shown through the date above.